Frequently Asked Questions
Everything you need to know about your Custom By Estee experience.
How long will it take to receive my custom order?
Since each item is uniquely crafted, our standard production time is 3-5 business days. Once shipped, delivery typically takes an additional 2-7 business days depending on your location.
Can I return or exchange a personalized item?
Because our products are custom-made to your specific requirements, we do not accept returns or exchanges unless the item arrives damaged or there is a manufacturing error.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I track my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor its progress.
Can I make changes to my order after it has been placed?
We begin the customization process quickly to ensure fast delivery. You may request changes within 2 hours of placing your order by contacting our support team; however, we cannot guarantee changes after this window.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs fees or import duties depending on your local regulations.